❓ Frequently Asked Questions
Q1 Why choose our forklift machines?
With over 10 years of exporting experience, our machines are utilized in more than 30 countries. We provide high-quality machinery, competitive pricing, and timely, effective after-sales service.
Q2 Can I test the machine before placing an order?
Yes, we have a global presence including dealers in various regions such as Brazil, Australia, and Europe. We can recommend the closest location for you to perform a hands-on test.
Q3 What is the typical delivery time?
The standard delivery time is approximately 20 working days. Please note that production time may be longer during peak seasons.
Q4 What are the available payment terms?
Normally, we accept a 30% deposit via TT for production and the remaining 70% balance via TT before shipping. Letter of Credit (LC) at sight is also accepted.
Q5 Can I customize the color of the forklift?
Yes, you can choose from Yellow, Red, Blue, Black, White, Orange, and Green. We can also customize the color according to your specific color number.
Q6 What kind of warranty and service support do you offer?
We provide a 1-year warranty for each machine. If any parts fail due to quality issues within this period, new parts will be sent free of charge within 5 working days.