❓ Frequently Asked Questions
What is the estimated delivery time?
We can ship within 5 days if the item is in stock. For new production, it typically takes about 25 days.
What kind of warranty do you provide?
The standard warranty period for key components is 12 months from the date of receipt.
How are quality issues handled?
Simply send us photos or videos of the issue. We provide technical support and free replacement of key parts within the 12-month warranty period.
What payment methods and trade terms do you offer?
We support EXW, FOB, CIF, and CFR terms. Standard payment is a 30% deposit with the 70% balance due within 3 working days after receiving the B/L copy.
Do you support product customization?
Yes, we provide both standard equipment and fully customized solutions to meet your specific requirements.
Are you a direct manufacturer?
Yes, we have our own factory and over 13 years of experience in the material handling equipment industry.